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Create Multiple Duplicate Contacts

Copper Contributor
Posts: 34
Country: United_Kingdom

Create Multiple Duplicate Contacts

We are using Act! Premium 19.2.146.0 on Windows 10.

 

Some of us are experiencing 'jumping' issues.  Whilst creating an activity from within a contact, Act! jumps to another contact & adds the activity to them.

 

Any ideas please?

Moderator
Posts: 451
Country: United_Kingdom

Re: Create Multiple Duplicate Contacts

[ Edited ]

Hi Becky,

 

Do you happen to access the database via the web or desktop client?

I would also like to know when this issue occurs does it happen with all contacts or a select few?

 

 

Copper Contributor
Posts: 34
Country: United_Kingdom

Re: Create Multiple Duplicate Contacts

We use the desktop version.

 

It happens randomly, we have now also had jumping issues whilst updating contact fields.

Moderator
Posts: 451
Country: United_Kingdom

Re: Create Multiple Duplicate Contacts

Do you happen to know how you sort your contact from the List view? by default this would be set to 'Company' 

 

When you view your contacts in List view a single field name should have '▼ or ▲' arrow next to it. If you do not see this can you click the 'Company' field header so that you can see the arrow then attempt to replicate the issue.

Copper Contributor
Posts: 34
Country: United_Kingdom

Re:Jumping Issues

We don't have any  '▼ or ▲' arrows showing.  We all sort differently - eg mine is by postcode, another may be by customer number, another by something else.

 

It is an issue that happens randomly so would be really lucky to replicate it on demand.

Moderator
Posts: 451
Country: United_Kingdom

Re: Re:Jumping Issues

Do you happen to use a  scheduled Outlook Contact / Calendar sync? as this can cause a refresh to happen on screen and will normally take you to the first contact on the list.

Copper Contributor
Posts: 34
Country: United_Kingdom

Re: Re:Jumping Issues

Yes some of us sync emails between Outlook & Act.