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Create History Dialogue Box is not appearing after printing documents

New Member
Posts: 3
Country: United States

Create History Dialogue Box is not appearing after printing documents

We have ACT! Premium 10.0 and for some reason the create history dialogue box fails to appear after we create and print documents.  Our e-mails are still able to be saved to the History - but no doc's.

Why is has this suddenly happened and how can we fix it?

Moderator
Posts: 4,395
Country: USA

Re: Create History Dialogue Box is not appearing after printing documents

Is this with ACT! Word Processor or Microsoft Word.  If its Microsoft Word, which version?
New Member
Posts: 3
Country: United States

Re: Create History Dialogue Box is not appearing after printing documents

We are using Microsoft Word 2007 XP
Nickel Super Contributor
Posts: 584
Country: USA

Re: Create History Dialogue Box is not appearing after printing documents

New Member
Posts: 2
Country: USA

Re: Create History Dialogue Box is not appearing after printing documents

So I have followed all the steps in the link above, and I still am not able to get the Create History to appear after I print.    I also have reinstalled the program and redid all of the steps from the link and am still having a problem.  No one else in my office using this software is having the same problem.   My machine runs Windows XP, ACT! 2008, and Office 2007.

 

Anyone have any further suggestions to try?  

 

New Member
Posts: 2
Country: USA

Re: Create History Dialogue Box is not appearing after printing documents

I figured it out.  Somehow under word options the actual ACT! add-in had been disabled.  Once I re-enabled the add-in the create history box began to appear again after priniting.  Hope this helps someone.

ami
New Member
Posts: 3
Country: USA

Re: Create History Dialogue Box is not appearing after printing documents

Am having the exact same problem on one of the computers. Could you please tell me how you get to the word options or where you re-enabled the add-in the create history box. Thanks!
ami
New Member
Posts: 3
Country: USA

Re: Create History Dialogue Box is not appearing after printing documents

Ah - I get it now too....I need to go to my Word software where I can make the adjustment to Add-Ins.  Thank you so much!