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Create Act! Activity Outlook 2016 Add-on is NOT working

Copper Contributor
Posts: 95
Country: USA

Create Act! Activity Outlook 2016 Add-on is NOT working

[ Edited ]

With Act! Premium Version 20.1.120.0, Update 7 and Outlook for Office 365 MSO 16.0.10827_20138) 64-bit on a stand-alone Windows 10 Pro computer, the "Create Act! Activity" Add-on in Outlook is working - it does not pop-up a Schedule Activity window.  This was not an issue before Act! Update 7 installation.

An Act! user since ACT! for DOS v1.0 (1988)
Nickel Super Contributor
Posts: 829
Country: USA

Re: Create Act! History Outlook 2016 Add-on is working

Usually when a function stops working in Outlook, the initial action support would have you take is a reinstallation of the Act! software.  Have you reinstalled this version fresh from a new download?

 

Billy Clark
E: Billy.Clark@kqc.ca
P: 800-857-0558 x334
Act! Certified Consultant
MaaS Certified Consultant
World’s #1 Act! Reseller!
Keystroke
Copper Contributor
Posts: 95
Country: USA

Re: Create Act! Activity Outlook 2016 Add-on is working

[ Edited ]

A re-installation of Act! did not resolve the issue - still no Create Act! Activity Outlook 2016 Add-on option.

An Act! user since ACT! for DOS v1.0 (1988)
Nickel Super Contributor
Posts: 829
Country: USA

Re: Create Act! Activity Outlook 2016 Add-on is working

I found a closed defect on this issue that is corrected in the upcoming version of Act! v21.  I'm unsure if this fix will be applied to previous versions of Act! at this time.  I have sent a request for more information.

Billy Clark
E: Billy.Clark@kqc.ca
P: 800-857-0558 x334
Act! Certified Consultant
MaaS Certified Consultant
World’s #1 Act! Reseller!
Keystroke
Copper Contributor
Posts: 95
Country: USA

Re: Create Act! Activity Outlook 2016 Add-on is not working

[ Edited ]

@bclark wrote:

I found a closed defect on this issue that is corrected in the upcoming version of Act! v21.  I'm unsure if this fix will be applied to previous versions of Act! at this time.  I have sent a request for more information.


Create Act! Activity Outlook 2016 Add-on is not fix and continues to be a defect in Act! Premium Version 21.0.295.0, Update 1 English (United States).

 

An Act! user since ACT! for DOS v1.0 (1988)