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Could not resolve the message recipents

Copper Contributor
Posts: 105
Country: United States

Could not resolve the message recipents

I was sending out a mail merge and this message came up

 

"Could not resolve the message recipents"

 

I have not seen this message before - can anyone shed light on it?

 

Thanks

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Could not resolve the message recipents

Hello acters,
What are using for your email system - Outlook or an Internet mail account? The error sounds like a problem with Outlook not be able to access the ACT! address book.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 105
Country: United States

Re: Could not resolve the message recipents

I use Outlook.

 

This was part of a mail merge -- the message appeared twice during the merge -- all messages were successfully sent.

 

This messages seem to be coming from ACT.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Could not resolve the message recipents

Try checking if there were any email addresses in the merge that were in an invalid format.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.