07-12-2012 04:37 AM
After creating a new database and then a new remote database I have been unable to open the remote database on the remote computer. I get the following error after successfully unpacking it and trying to open it: "Could not authenticate user. Verify the user name and password and try again."
I have tried everything in the referenced knowledgebase article. The username and password are correct. I have detached and reattched. I have opened the demo database. I have changed the sync set from all contacts to active contacts and back again. I am using Act 2012 Premium SP1. I have not tried to remove the software mentioned (backup software, I understand), because I don't have anything like this registered in Windows and would not know how to take it off and then put it back on.
Does anyone have a suggestion on what else can be done? This installation of Act was working perfectly on the previous remote database.
07-12-2012 05:56 AM
I this a multi-user database or single-user database. Also, try and verify the username on the master database.
If multi-user - then log into the remote database has the Administrator of the database.
If single-user then
- create new remote database
- or call into support to recover the user-name and password. (possible charge may apply)
- complete this form.
07-12-2012 09:09 PM
As I wrote before, I went through all of the solutions offered in the Knowledge base.
This is a single user database.
The owner user of the database is confirmed as correct. The password of the master database is confirmed as correct.
This solution does not work.
07-13-2012 07:55 AM
It could possibly be a damaged copy of the RDB file from the move to the workstation.
Assuming the original copy of the RDB file is still on the host computer, restore it on the host computer and attempt to open (Do Not Attempt Synchronization).
If successful, detach the database from SQL and move the ADF, ALF, and 'database files' to the workstation. Then open the database on the workstation using the ADF.
07-15-2012 05:54 AM
I deleted the remote database, created a new one on the host computer. Restored it on the host computer in another data directory. I was unable to open the remote database on the host computer. I had the same error message. Evidently the bug is with the host database creating the remote database. What next?
07-18-2012 12:37 AM
I replied to the suggestion that I try opening the remote database on the host computer with no luck. I haven't had any response. Is there something I can do, or should I scrap Act at this point? Thanks.
07-21-2012 03:27 AM
07-24-2012 06:31 AM
07-27-2012 07:43 AM
We are experiencing the same issue with more than one user. Of the seven remote users recently setup, three are experiencing this problem. I have also tried the suggested remedies and with the same result - none of them seem to work.
07-27-2012 07:55 AM