02-19-2013 06:58 AM
Hope everyone is having a good Tuesday!
I've got an interesting one. One of our salespeople is randomly losing contacts. Perfect example of this would be when he logged in today, he cannot find a contact he created yesterday. When we go into the whole database, it is also not in there...almost like it never existed.
He added notes and worked on the contact yesterday but now it is just gone. We've tried saving after he typed in everything, saving before, saving after he types in the contact but before he put in notes...nada.
It also appears to only be happening to him too, unless the rest of them just don't notice or complain about it. Thoughts?
02-19-2013 08:51 AM
02-19-2013 09:51 AM
1. Just checked under his, no records deleted since the 12th. This one was created yesterday.
2. Tried two other salesreps and the admin account, nothing.
3. It is a shared database.
02-20-2013 08:36 AM
Do you have multiple databases? Are you syncing with anything?
Sometimes if there are multiple databases, I"ve seen people actualy working in the wrong one by mistake.
With sync, if you delete somewhere else or if sync breaks, you could see that.