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Contacts Randomly Deleting

New Member
Posts: 10
Country: USA

Contacts Randomly Deleting

Hope everyone is having a good Tuesday!

 

I've got an interesting one. One of our salespeople is randomly losing contacts. Perfect example of this would be when he logged in today, he cannot find a contact he created yesterday. When we go into the whole database, it is also not in there...almost like it never existed.


He added notes and worked on the contact yesterday but now it is just gone. We've tried saving after he typed in everything, saving before, saving after he types in the contact but before he put in notes...nada. 

 

It also appears to only be happening to him too, unless the rest of them just don't notice or complain about it. Thoughts?

Running: Sage ACT! Premium 2012 Version 14.1.108.0, Hot Fix 3
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Contacts Randomly Deleting

- Be sure to check the History tab for each users' My Record - look for 'contact deleted' items.
- Have the other users check the Lookup All Contacts list > it may have been set to a different record manager or set to Private.
- Is this a shared database, or do they synchronize?
Greg Martin
Sage
New Member
Posts: 10
Country: USA

Re: Contacts Randomly Deleting

1. Just checked under his, no records deleted since the 12th. This one was created yesterday.

2. Tried two other salesreps and the admin account, nothing.

3. It is a shared database.

Running: Sage ACT! Premium 2012 Version 14.1.108.0, Hot Fix 3
Silver Contributor
Posts: 1,813
Country: USA

Re: Contacts Randomly Deleting

Do you have multiple databases? Are you syncing with anything?

 

Sometimes if there are multiple databases, I"ve seen people actualy working in the wrong one by mistake.

 

With sync, if you delete somewhere else or if sync breaks, you could see that.

 

 

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