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Contactattachments missing after an import

kspactforum
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kspactforum
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Contactattachments missing after an import

‎06-04-2013 02:21 PM

Hi everyone, recently we had a group of contacts accidentally deleted and I had to restore them from a backup. The restore and import were successfull for the most part; the contacts are there and all the data maches fro mthe restore day, but all the attachments are missing The only attachment we have for all of thse contacts are messages that say Access changed ,which our admin accoutn that i used to do the restore with as the record manager  and it states that all users have been removed from the list. When I view the company that all of these contacts belong to it looks like all the attachments are there and that they just dont show up under contacts. I'm wondering if theres a step I've missed or if  something, because I havent been able to find anythign like this on google or in the knowledge base.

 

We're running ACT Premium 2012 v 14.1.108.0 on Server 2008 R2

 

Thanks in advance

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