Contact synchronization failed - no log

[albergante]

Outlook and ACT failed to synchronize and I have only a general error message.

Where can I find a more verbose log?

[jotero]

Do not forget to make a backup on the computer (server database) and copy this ZIP file in an external memory for more security

(File Menu ...  Backup ... Database ...  Include attachments)

CLICK ...  http://kb.sagesoftwareonline.com/app/answers/detail/a_id/29627/kw/contacts%20synchronization%20faile...

[albergante]

Not sure this is the solution I was looking for, it says " you see that the number of available contacts to sync is zero".

This is not the case for us, the sync set is well populated.

The issue must be elsewhere, I am sure there is a log file somewhere where I can see what went wrong.

[albergante]

Could anyone help with this? Outlook contact synchronization is still not working and I have no idea why.

[MartinP]

Have you ran ACTDIAG and done check & Repair procedure. Might be a damaged database?

[vivek]

Is there anything reported within the ACT! Error Log Viewer? The following link shows you how to view ACT! error logs:

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/14720/kw/errorlog