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Contact synchronization failed - no log

Copper Contributor
Posts: 93
Country: Switzerland

Contact synchronization failed - no log

Outlook and ACT failed to synchronize and I have only a general error message.

 

Error.png

 

Where can I find a more verbose log?

Nickel Super Contributor
Posts: 397
Country: USA

Re: Contact synchronization failed - no log

Do not forget to make a backup on the computer (server database) and copy this ZIP file in an external memory for more security

(File Menu ...  Backup ... Database ...  Include attachments)

 

CLICK ...  http://kb.sagesoftwareonline.com/app/answers/detail/a_id/29627/kw/contacts%20synchronization%20faile...

 

 

Copper Contributor
Posts: 93
Country: Switzerland

Re: Contact synchronization failed - no log

Not sure this is the solution I was looking for, it says " you see that the number of available contacts to sync is zero".

This is not the case for us, the sync set is well populated.

The issue must be elsewhere, I am sure there is a log file somewhere where I can see what went wrong.

Copper Contributor
Posts: 93
Country: Switzerland

Re: Contact synchronization failed - no log

Could anyone help with this? Outlook contact synchronization is still not working and I have no idea why.

 

Copper Contributor
Posts: 28
Country: United_Kingdom

Re: Contact synchronization failed - no log

Have you ran ACTDIAG and done check & Repair procedure. Might be a damaged database?
Bronze Elite Contributor
Posts: 2,117
Country: United_Kingdom

Re: Contact synchronization failed - no log

Is there anything reported within the ACT! Error Log Viewer? The following link shows you how to view ACT! error logs:

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/14720/kw/errorlog

Vivek Gargav
Caldere Associates Ltd.
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vgargav@caldere.com
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