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Contact+opportunity not appearing in Reports.

Copper Contributor
Posts: 38
Country: United Kingdom

Contact+opportunity not appearing in Reports.

Good morning all,

 

I have a client running ACT 2010 Hot fix.1 and is having troubles with 1 contact opportunity showing up in Reports, Particularly the Opportunities by Product report.

 

Now what I've done to troubleshoot is:

 

-double checked the dates of opportunities and reports.

-Database check/repair/rebuild

-Uploaded new default template, ran the report.

-tried different templates

-tried duplicating the contact and running the report ( The duplicated contact would then dissapear and yes I disabled duplicate checking)

-tried manually re-entering contacts data, and attaching the opportunity to the new contact then ran the report (no avail)

 

 

 

Is it possible for both a contact and an opportunity to be corrupted? or am I missing something really obvious to try

 

 

thanks in advance.-

Platinum Elite Contributor
Posts: 6,663
Country: USA

Re: Contact+opportunity not appearing in Reports.

If the opportunity isn't linked to a contact it won't be included in an ACT! report.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129