Community
Showing results for 
Search instead for 
Do you mean 
Reply

Contact not found

Accepted Solution Solved
Highlighted
New Member
Posts: 12
Country: Switzerland
Accepted Solution

Contact not found

Hi Community

 

If I write an email i cannot attach it to the contact. After wirting the email I push the button "add to contact in the add-in menu" but anything happens. If I look into the act email service the status is: contact not found in database. But the contact is in the database. Any ideas what the problem could be?

 

Thanks in advance for any help.


Accepted Solutions
Highlighted
Solution
Accepted by topic author User3011
‎09-25-2015 03:20 AM
Silver Contributor
Posts: 2,007
Country: United_Kingdom

Re: Contact not found

I know this is obvious but I offer it in case it has been overlooked. ACT looks for an exact match of the email address so even if the contact is in ACT it will only attach if the emails addresses match.

View solution in original post


All Replies
Highlighted
Nickel Elite Contributor
Posts: 988
Country: USA

Re: Contact not found

[ Edited ]

Will try to help.

How are you attempting to send the email? from ACT!? or Outlook??  Try it from ACT!

http://community.act.com/t5/Act/PLEASE-READ-THIS-BEFORE-YOU-MAKE-A-NEW-POST/td-p/233496 - Smiley Happy FSB

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php
Highlighted
Solution
Accepted by topic author User3011
‎09-25-2015 03:20 AM
Silver Contributor
Posts: 2,007
Country: United_Kingdom

Re: Contact not found

I know this is obvious but I offer it in case it has been overlooked. ACT looks for an exact match of the email address so even if the contact is in ACT it will only attach if the emails addresses match.