Community
Showing results for 
Search instead for 
Do you mean 
Reply

Contact data randomly disappears after typing

Copper Contributor
Posts: 34
Country: United_Kingdom

Contact data randomly disappears after typing

We are using Act! V19.2.

 

My colleague is randomly experiencing disappearing data - completes all the fields in the contact screen & then moves on to the activity.  Sometimes when going back to the contact screen all previously entered data has disappeared.

 

Any ideas please?

Administrator
Posts: 411
Country: United_Kingdom

Re: Contact data randomly disappears after typing

Hi Becky,

 

I can appreciate that it must be really annoying to have to retype everything when this happens!

 

While Act does it's best to save data 'on the fly', we do generally recommend hitting the 'save record' icon before moving on to another part of the program, or opening any other windows. This type of issue can be compounded if you have 'required' fields that must be filled in before saving, as Act! can't save the record without data in this field.

 

Let us know if this issue persists even after clicking the save icon, as this could indicate a more serious problem!

Copper Contributor
Posts: 34
Country: United_Kingdom

Re: Contact data randomly disappears after typing

Thanks Jon

 

We'll try clicking save & see what happens.  Just annoying when we've carried out the same procedure for the last few years & never lost data!

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: Contact data randomly disappears after typing

A very similar problem with a client only 2 weeks ago was traced to new Required Field. Sometime ago another similar problem was someone putting wrong formatted information into a calc field. Just mentioning in case it helps fault finding.

Copper Contributor
Posts: 34
Country: United_Kingdom

Re: Contact data randomly disappears after typing

Thanks ch1p

Bronze Super Contributor
Posts: 1,566
Country: United_Kingdom

Re: Contact data randomly disappears after typing

I love quick keys and you might like to use "Ctrl S" for a quick save. Sometimes easier than finding and clicking the Save icon!

 

HTH


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 34
Country: United_Kingdom

Re: Contact data randomly disappears after typing

Could a Windows update cause this?  Apart from the odd Act! blip we did not have any disappearing data before the updates.