07-26-2011 11:51 AM
One of my fellow employee's ACT Contact name under her user name keeps getting changed. It lists her Contact Name as some ficticious name and her User Name correct.
I can't seem to change this back to her name (it shows as the ficticious name as record manager name).
Has anyone else had this problem? this is the 2nd time this has happened to her.
The really weird part is that the ficticious name that her contact name was changed to was a record she created last week!
07-26-2011 12:25 PM
07-26-2011 01:24 PM
WHen this person logs in - you will see their "My Record" - change the contact name back to the correct name. I've seen this happen when a user just overwrites on their record - thinking they have created a new contact. One thing to check is to see if others have now been using this contact (with the wrong name) thinking it is a new contact - there could be history that you would want to save.