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Contact List Quick Print-- Grid Access Denied

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Posts: 8
Country: United States
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Contact List Quick Print-- Grid Access Denied

We have one user (Act 2007 Premium) on a shared database who is trying to Quick Print Current Window from the contact list.

 

The print box opens (printer selection) but when she clicks OK she gets a message that she "Can Not Print Grid.  Access Denied"-- no other user gets this message--

 

 

any ideas?


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Accepted by topic author jcwwva
‎09-25-2015 03:20 AM
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Posts: 6,867
Country: USA

Re: Contact List Quick Print-- Grid Access Denied

I assume this person isn't printing to the same printer as the other people. Grids are often printed as a graphic overlay. I suspect the printer being used doesn't have the necessary graphic capability.
Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer

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Solution
Accepted by topic author jcwwva
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: Contact List Quick Print-- Grid Access Denied

I assume this person isn't printing to the same printer as the other people. Grids are often printed as a graphic overlay. I suspect the printer being used doesn't have the necessary graphic capability.
Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
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New Member
Posts: 8
Country: United States

Re: Contact List Quick Print-- Grid Access Denied

I will check that and report back-- thanks for considering the issue.

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New Member
Posts: 8
Country: United States

Re: Contact List Quick Print-- Grid Access Denied

What an idiot I am!!  She was trying to print to a printer on a server that no longer exists!!

 

(Not sure why Act would have an error instead of getting a printer/network error message, but c'est la Sage )

 

Thanks for the quick help, as well as a lesson in big picture thinking.

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Posts: 6,537
Country: USA

Re: Contact List Quick Print-- Grid Access Denied

[ Edited ]

Reply to post moved to new thread with subject "Error message when previewing new contact report template"

Message Edited by ghollister on 07-24-2009 11:12 AM