07-01-2017 09:34 AM
Woke up this morning to my server automatically updating with a major update. Had a few troubles getting ACT started and db loaded, but worked them out.
The issue which is lingering is ConnectLink as it's providing me this error:
The link provided works and routes to my computer, but it appears something is blocking, not running, etc.
07-03-2017 04:02 AM
I would like to know where you are experiencing the error message? it is normal for this to appear if you are accessing the Act.Web.Api address directly but shouldn't when attempting to use the web server in an app.
What Ch1p has advised may certainly help and I would recommend, if you still get the error after if you could provide further information it may help us find a resolution.
07-03-2017 07:54 AM
As we have not seen this in normal operation of ACT it looks like a problem caused by running Zapier that is clashing with ACT or triggering an attempted link.
Not sure this team can help. Is it causing any actual issues or just a nuisance?
07-07-2017 08:06 AM
I've spent 5+ hours with support trying to resolve this over a couple of days including multiple uninstalls and reinstalls of WebHostedAPI and ACT itself. We had it resolved, and then this morning we're back the same issue.
It appears to be related to ConnectLink's service not being able to start. When I look in Services it shows it as "Paused" and I cannot resume it.
When I try to restart it, it provides the following error:
"Windows could not start the ActConnectLink service on Local Computer. The service did not return an error. This could be an internal Windows error or an internal service error. If problem persists, contact your system administrator."
I know this is not Zapier issue or a network issue, since I am able to get the Zap to work on another machine on my network.
07-07-2017 08:26 AM
With the knowledge that this works in this configuration on another PC I offer this link in case it helps -
07-07-2017 10:07 AM
07-07-2017 10:23 AM
Thanks for replies. I worked through the instructions provided and was able to get things running in the Manage section of the Connect Link console (it wasn't previously). However the link does not appears within Act, and when I view the service within the Window Service console it appears as "Paused" and won't Restart or Start. It produces the same message a previously noted.
07-10-2017 01:30 AM