01-14-2010 05:59 AM
I had Act!2009 on a Windows XP (SP3) computer with Microsoft Office 2003 (SP3). Everything was working fine. I upgraded to Act!2010 and everything seemed okay but then I started to get a lot of prompts from my Outlook 2003 and Word 2003 that my normal.dot has changed and I need to save it. Upon further investigation, I noticed that the the location of the registry key for the Act Office Add-in had the two registry entries below:
"FriendlyName"="ACT! Documents Tab Add-In"
"Description"="ACT! Documents Tab Add-In"
"FriendlyName"="ACT! Office 2007 Addin"
"Description"="ACT! Office 2007 Addin."
My questions are:
1.) Is the fact that I have two registry entries for two Act Office Add-Ins causing my Microsoft Office applications (Word & Outlook) problems because they both exist and they're both trying to load up (LoadBehavior=dword:00000003)?
2.) If they are the cause of the problem, can I just enable one of the Office AddIn? If so, which one should I enable?
3.) If I do enable just one of them, do I enable it by deleting the registry entry that I don't need or do I just change the LoadBehavior to 2 for the Office Add-In registry I don't want?
4.) If I only have Microsoft Office 2003, do I need the ActOffice2007Addin.Connect installed - if so are there any compatibility issues with the version of Microsoft Office 2003 that I have and the version of Act!2010 that I use?
Any help anyone can provide on this would be greatly appreciated.
01-14-2010 10:50 AM
This is normal. Only one of the addins will really load. If you continue to get errors regarding normal.dot, I would suggest closing all instances of Office, Word, Outlook, and Act and searching for and deleting copies of normal.dot.
Restart Word and see if the prompt goes away.