01-07-2009 06:45 AM
I've seen a problem whereby when running lookups in Contact List view, in edit mode, it changes the company field data to the country name. From the testing I have done, this only occurs when deploying Act using TS RemoteApp in Windows Server 2008 Terminal Services environment (it doesn't occur when using a TS Remote Desktop Connection or when running directly off the server). I'm using ACT! by Sage Premium 2009 (11.0) Version 126.96.36.1997 and have replicated in Act11Demo database.
Open database and view all records.
Click Contact List.
Make sure that Company, Contact and Country are the first three columns in the list view. (Make sure "is user", etc. is not present).
Turn off and on Edit Mode.
Select Lookup, Company and pick "starts with Boom". Click OK.
The Company List now shows 4 contacts, but you will notice that the company name of the forth contact now changes to "United States".
This in my mind is a major issue as Act is changing the company name to the country automatically without notification or recording of the change in History.
Anyone else experienced similar things, or know of any resolutions?
01-13-2009 08:46 AM
01-13-2009 08:56 AM
01-13-2009 10:20 AM
02-03-2009 03:43 PM
Thank goodness I found this thread. We have been grapping with a similar problem - records were seemingly randomly having the "email" field overwritten by the contents of another field.ACT Premium 188.8.131.527 on windows server 2003 here.
I have now instructed all my users not to use "edit mode" in contact list view until this issue is resolved.
I view this as a very serious bug. It could cause the loss of vital infromation. I look foward to it being fixed.
02-04-2009 04:48 AM
Indeed, I too see this as a major bug, as it's extremely easy to corrupt data. It's a shame.
FYI, I understand that the SP due for release early Feb is currently being reviewed internally and by Act vendors, so the latest date I had from my Sage account mgr for the UK was end of Feb. Let's hope it makes that date!
03-30-2009 04:12 AM
03-30-2009 08:48 AM