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Company LInk, Contact Name Parse and Phone Country Buttons all disappeared!

Bronze Contributor
Posts: 930
Country: USA

Company LInk, Contact Name Parse and Phone Country Buttons all disappeared!

Synchronizing user on Sage ACT! Premium 2011 + SP1 + HF 4.

The function buttons like COmpany Link, Contact Name Parse and Phone Country have all disappeared.  Dropdown/Picklist buttons still appear.  Have copied in a known good layout from the server, deleted all preferences, Demo database, alternative layouts, nothing helps.  When I select either Contact Layout, the buttons briefly appear for a split-second, then the display appears to shift and the buttons disappear.  If I open the layout into Layout Editor, there is a ghosted box outline with handles, smaller than the entire form, that appears in Layout Editor and the Object is Layout (Form) - I've tried deleting it with no luck.  once I click away, I can no longer select it again.  Re-selecting Object Layout (Form) selects the normal Layout (Form).

Never seen this one before.  I've attached a screen shot with the missing buttons.

 

Last things done before this happened:

- applied Hot Fix 4 (they were at SP1 + no hot fix)

- Installed Topline Dash & Designer

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Silver Contributor
Posts: 1,813
Country: USA

Re: Company LInk, Contact Name Parse and Phone Country Buttons all disappeared!

any chance windows display dpi settins have changed?

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Jon Klubnik| ActTrainer.com
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New Member
Posts: 5
Country: USA

Re: Company LInk, Contact Name Parse and Phone Country Buttons all disappeared!

Thank you so much! This just happened to me, and it turns out the dpi setting did have to be adjusted.