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Client software crashing pasting html into notes

Loyal Listener
Posts: 42
Country: United_Kingdom

Client software crashing pasting html into notes

Does anyone else have issues with Act 10.0.0.x crashing when pasting html formatted email from Outlook to Act! notes, I have two users who tell me Act regularly crashes but I have not been able to replicate.

TIA

Paul M Tate
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Client software crashing pasting html into notes

Might be something "funny" in the HTML that you're trying to paste.

 

Why not just attach the email from Outlook to the ACT! History as per this ACT! Knowledge Base article - http://tinyurl.com/52rzfy

Loyal Listener
Posts: 42
Country: United_Kingdom

Re: Client software crashing pasting html into notes

the idea around importing just part of the message is to remove things like html email signatures and long daisy chained emails responses.
TIA

Paul M Tate
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Client software crashing pasting html into notes

The Notes area is RTF... so maybe pasting into WordPad, then copying from there before pasting to ACT! will work