Clicking select users makes columns in list view disapear [ Edited ]

[TinaA]

Hi everyone,

I have a sales rep who, when navigating between detailed view and list view, has columns disappear. We have gone into his Act! and rearranged the columns, but when he navigates between detailed view and list view, the column we add (Opportunity Name) column disappears.

Thanks,

Tina

• Act! Premium Version 18.1
• Microsoft Office Version: 1705
• Shared Database
• Windows 7

[JonTaylor · Accepted solution]

For the desktop client:
http://kb.act.com/app/answers/detail/a_id/14770

For the web client (you'll need to log on to the server, and this is a tad more complicated):
http://kb.act.com/app/answers/detail/a_id/19793

To clear your browser cache/cookies:

Internet Explorer -
Ctrl + Shift + Delete > Untick Preserve Favorites > Make sure Cookies and website data is checked > Delete

Chrome -
Ctril + Shift + Delete > Make sure cookies and Site Data AND Cached Images and Files are checked > Clear Data

[Melville-Schellmann]

Try to delete the user preferences.

[JonTaylor]

On top of this, if you're using Web make sure to clear your browser cookies/cache. It may be that the old settings are taking precedent over the custom ones you've set.

[TinaA]

Hi Jon,

thanks for your help. How do I delete user preferences?

[JonTaylor · Accepted solution]

For the desktop client:
http://kb.act.com/app/answers/detail/a_id/14770

For the web client (you'll need to log on to the server, and this is a tad more complicated):
http://kb.act.com/app/answers/detail/a_id/19793

To clear your browser cache/cookies:

Internet Explorer -
Ctrl + Shift + Delete > Untick Preserve Favorites > Make sure Cookies and website data is checked > Delete

Chrome -
Ctril + Shift + Delete > Make sure cookies and Site Data AND Cached Images and Files are checked > Clear Data