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Cleared reoccuring tasks are re-appearing in the task list

New Member
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Cleared reoccuring tasks are re-appearing in the task list

When clearing a recurring task from ACT now, the tasks automatically get added back to your task list from all the previous years since we got ACT in 2008. For example, if a re-occurring report that was created in 2008 was cleared today every previous instance would be added back into the end users task list. Anyone have any ideas why?

 

Cheers,

Eric

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Cleared reoccuring tasks are re-appearing in the task list

What version of ACT! (full build from help | about)?
Are you synchronising with remote ACT!, Outlook, google or phones?
New Member
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Re: Cleared reoccuring tasks are re-appearing in the task list

ACT 2012 version 14.0.572.0 Hotfix 2, and we are synching with outlook

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Cleared reoccuring tasks are re-appearing in the task list

I would update to Service Pack 1 and then Hotfix 3 (two separate updates) ... needs to be done on ALL systems sharing the database (LAN or sync)

Then remove the extra activities, clean out all

I do remember seeing that issue with the Outlook sync in one build, can't recall which ... I personally find the Outlook sync still a bit flaky and prefer to avoid it if possible. It's especially bad if Outlook then syncs with something else (eg Exchange, Google or phones)
New Member
Posts: 7
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Re: Cleared reoccuring tasks are re-appearing in the task list

sounds like a plan, I'll give it a shot.

 

Thanks

New Member
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Re: Cleared reoccuring tasks are re-appearing in the task list

I patched ACT to 14.1.108.0, Hot Fix 3 and it has fixed a lot of other UI issues i was having, but not this one and I'm stumped

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Cleared reoccuring tasks are re-appearing in the task list

New Member
Posts: 7
Country:

Re: Cleared reoccuring tasks are re-appearing in the task list

It looks like its only one user right now, I'll try it in the test environment and get back to you, thanks

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Cleared reoccuring tasks are re-appearing in the task list

If it's only one user, try having that user do it with a newly created recurring activity and see if it can be replicated

I'd also try stopping the Outlook sync from that user and seeing if it still happens
New Member
Posts: 7
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Re: Cleared reoccuring tasks are re-appearing in the task list

This seems to have resolved itself, but thanks for your time.

 

I do have another question though

 

It seems when we are adding e-mails to ACT, sometimes they are adding twice, once as an e-mail sent and once as an e-mail attachment, is that normal or is it jsut a setting that needs to be turned off