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Cleared activities will not remain uncleared after unclearing

Copper Super Contributor
Posts: 55
Country: United States

Cleared activities will not remain uncleared after unclearing

 ACT 11 Premium

 

Cleared activities will not remain uncleared after unclearing:

I have a few activities in the future that are cleared for no reason.  If I unclear them, they return to cleared status. Nothing I have tried will make them remain uncleared.  I have tried assigning the activity to a different contact; changed the start times; made them timeless; etc.  Nothing works.  Only deleting and reentering the activity.

These activities were created by a remote user.  This problem occurs on both the remote and the main db. 

Any explanation or fix? 

Moderator
Posts: 4,395
Country: USA

Re: Cleared activities will not remain uncleared after unclearing

Run through all database repairs, rebuilds and activity fixes from actdiag on both databases. 

 

Database Rebuild and Repair Procedures