Clear Activity Window Showing Past Activity Details

[danajoredhead]

I'm a single user of Act! Premium v16.3.11.0 and when I check the box to clear an Activity under the Activity tab, the Clear Activity window that pops up contains past activities notes under Details rather than giving me a blank window to update that day's activity.

[danajoredhead]

Reposting .. anyone have a solution???

[Dan Horn]

Hi There,

I have not heard of this issue before but sounds like there could be a damaged table pulling incorrect information.

I would like to know if you can get the issue to happen in another Act database (Test or demo) if this does not happen i would recommend backing up your database and then preforming repairs as this will check for any integrity issues. I have included articles which i believe will help you.

19211 How to back up and restore an Act! database

19642 Act! database rebuild and repair procedures

[danajoredhead]

Thanks for the help!  I've tried all of the repair, reindex, check integrity, etc. options in actdiag and the problem still persists.  Do you recommend exporting and creating a new database and importing?

[ritakog]

When you you create a follow-up activity I believe in your version the details from the earlier activity are included unless you delete them.