04-19-2017 06:52 AM
I'm a single user of Act! Premium v18.104.22.168 and when I check the box to clear an Activity under the Activity tab, the Clear Activity window that pops up contains past activities notes under Details rather than giving me a blank window to update that day's activity.
04-27-2017 09:45 AM
I have not heard of this issue before but sounds like there could be a damaged table pulling incorrect information.
I would like to know if you can get the issue to happen in another Act database (Test or demo) if this does not happen i would recommend backing up your database and then preforming repairs as this will check for any integrity issues. I have included articles which i believe will help you.
04-28-2017 08:58 AM
Thanks for the help! I've tried all of the repair, reindex, check integrity, etc. options in actdiag and the problem still persists. Do you recommend exporting and creating a new database and importing?
04-29-2017 06:19 AM
When you you create a follow-up activity I believe in your version the details from the earlier activity are included unless you delete them.