10-06-2015 06:24 AM
We are experiencing the same problem with Act Premium v16 installed on a Windows Server 2012 RDS Session Host configured as a XenApp 7.6 server.
When a user launches a desktop session from the server and launches the "Act! Premium" desktop shortcut, they get the error message that other users have also reported in this thread: "A service required to use Act! is not currently running. Please log on to the computer as an Administrator and start the service manually".
I can start the Protexis Licensing V2 service as an administrator from services.msc but upon launching the shortcut again, the service stops and the application displays the same error message before exiting.
If anyone has a solution I'd be greatful to hear it!
05-06-2016 03:17 AM
I got the same issues with Windows 2012 R2 and Act! 17 as I try to provide act as an app in citrix.
DSCFL talked about a script which could solve the issue but there is no further information.
Is there a workaround or a fix out there to get this running?
I would appreciate any help with this.
05-06-2016 04:59 AM
I had to mess with this, and was able to get the Protexis Licensing Service happy. if you look in services you will see that you can start it, then it will stop after ACT opens and cause the issue.
If you are using Sage ACT! 2012 or above, after the Licensing Service file has installed, please follow these additional steps:
05-06-2016 07:01 AM
thank for the reply.
But I think this won’t fix the issue at the Terminal\citrix server.
As the users has to do every time they login to their desktops. As the changes wouldn´t be saved and the mac always changes.
So I hoped somebody has me a solution without setting up personal vdisk.
08-11-2016 12:01 AM
as tmallon told me in his post before. The solution for me was to set up the protexis again.
Like in this KB link:
This works for me I hope it will fix your issues too.