09-05-2013 07:02 AM
I got a call from the engineer. He said with the current version there is not a workaround for the xendesktop licensing issues. However, he said on September 10th, there will be a new version of ACT that will include several different ways to do licensing. He didn't guarantee that it would work, but at least the 10th isn't too far away, so we can test it out.
09-05-2013 07:50 AM
We have been working with ACT! (Swiftpage) tech support and actually have ACT! 2013 working with XenDesktop. The solution we came up with yesterday isn't perfect and we're still doing some research on it to try and make it better. ACT! tech support is going to get with Protexis to see if there is a better solution than the one we have currently found. We're hoping to hear back later this week or next week. I will post how to get it working when we come up wiith a better solution.
09-14-2013 06:21 PM - edited 09-14-2013 06:22 PM
I am having the same problem. When users connect to their xendesktops ACT! hangs.
Albeit the solution you came up with Stan is not perfect, I would be very pleased could you share it. I have been trying to fix this for ages and I am stuck!
10-09-2013 08:17 AM
Swiftpage told me that if I used the trial for v16, it should work with xendesktop. It doesn't. Still the same old protexis error. It specifically says, "A service required to use Act is not currently running. Please log on to your computer as an Administrator and start the service manually. Click start and type "services.msc" in the start Search field. Right click Protexis Licensing and then click start. Once complete, restart Act." I can restart the service, but that doesn't help. If you know how to resolve this issue, please share.
10-09-2013 09:32 AM
I have sent you a private email. Check the little envelope at the upper right of the screen.
10-09-2013 09:33 AM
I have sent you a private email. Check the envelope on the upper right of the screen.
06-23-2014 04:12 AM
Hi there, I know this is an old post, however I am having the same issue with XenDesktop 7.5 (non-persistent) and even though I have activated in the GOLD image, I am still getting a prompt to activate for all users of the pooled desktop
Sage / SwiftPage support are saying that this is not a supported configuration, however if you have any pointers I would greatly appreciate it
Many thanks and best regards
06-05-2015 11:01 AM
We run ACT over Citrix in a 7.5 environment with Server 2012. We were able to get past this issue using Silent Install KB Instructions.
10-05-2015 09:59 AM
If anyone is interested, I have this resolved. I'd be happy to share my solution with anyone having the same issue with XenDesktop, Citrix Provisioning Services, etc. This solution does not require Personal VDisks, and works on multiple desktops with different names and MAC addresses. This solution was a collaboration between ACT support, who provided information about how the Protexis service was storing it's information, and a script I created to make the activation/registration unique for each individual desktop. This same solution would work for any imaging solution, not just Citrix Provisioning.