Community
Showing results for 
Search instead for 
Do you mean 
Reply

Choosing "skip" during import/merge terminates import

Copper Super Contributor
Posts: 47
Country: USA

Choosing "skip" during import/merge terminates import

While importing from an Excel spreadsheet, I chose custom merge so I could confirm each match. Upon finding a duplicate in the very first record being imported, I chose to "skip" rather than create new contact or merge the information. Instead of going to the next duplicate found, it just terminated the import. Any ideas why?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Choosing "skip" during import/merge terminates import

Okiehiker,

I have tested and reproduced this same effect, and have submitted it to the Development team for investigation.  Thank you for bringing this to our attention!

Greg Martin
Sage
Copper Super Contributor
Posts: 47
Country: USA

Re: Choosing "skip" during import/merge terminates import

Thanks. Will you let me know when there's a fix for it?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Choosing "skip" during import/merge terminates import

While we don't directly contact customers about specific issues being resolved, we do post in the Community when new updates are available and the issues/features they include.

Unfortunately I can't provide a time frame for this issue being addressed.
Greg Martin
Sage
Copper Super Contributor
Posts: 47
Country: USA

Re: Choosing "skip" during import/merge terminates import

Has this bug been fixed, yet? It's a pretty serious problem, since we can't effectively import contacts without duplication if we can't skip records during the import process. Otherwise, it's a manual process.

Copper Contributor
Posts: 23
Country: United_Kingdom

Re: Choosing "skip" during import/merge terminates import

I have tested this in the latest version - Act! Premium Version 16.0.291.0, Hot Fix 4... this still seems to be an issue.

Regards,

Sam Keith
Caldere Associates
www.caldere.com
skeith@caldere.com
+44 (0)1189456220
Copper Super Contributor
Posts: 47
Country: USA

Re: Choosing "skip" during import/merge terminates import

That is a serious flaw in the program. It's not just a missing feature, but a feature that exists and doesn't work. How do you escalate an issue like this?

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Choosing "skip" during import/merge terminates import

Hi Okiehiker,

I would suggest going to the community home page, go to the "share ideas" section and create a new idea.

This definitely deserves more attention.

Once you have created the Idea, post back here with a link to it and we can then go and vote on it.

Cheers,
Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Copper Super Contributor
Posts: 47
Country: USA

Re: Choosing "skip" during import/merge terminates import

Copper Super Contributor
Posts: 47
Country: USA

Re: Choosing "skip" during import/merge terminates import

[ Edited ]

It's been almost two years since you acknowledged this was a problem, and it's still not fixed. I have updated to Act! Premium Version 16.2.14.0, and just ran a test merge, and "skip" terminates the merge process. Can you please tell me when this will be fixed? It's a real problem and renders the merging wizard completely useless.