09-09-2010 09:15 AM
My co-worker thought he'd try and speed up data entry, by creating a 'UK' opetion in the country field, in order to speed up writing 'United Kingdom'. This has then been used to create records. We have only just spotted that the phone dialling code for 'UK' is set as 1 by default. Is there any way to alter this? Every user on the system is affected, so I can only assume it's either soemthing that cna be altered inside of Act!, or on a file on our server.
09-09-2010 09:54 AM
Lookup all records with Country = UK
Then use Edit | Replace to change then to United Kingdom
Finally, try this this ACT! Knowledge Base article -
Yopu'll need to do the steps in that KB article for each Phone field (Phone, Home Phone, Fax, Mobile, etc)
12-16-2010 04:18 AM
I had a similar problem where we identified our clients based on what part of the UK they were in. So the countries were set as England, Scotland or Wales. For some strange reason the default dialing code for England is +1 (which is the dialing code for the States) even thought England is part of the UK which is +44.
This isn't readliy obvious unless you ask to display dialing codes. It's not a problem until we sync with our iPhones and it adds the country code, making it impossible to dial the number without editing it on the handheld unit.
I can go through and edit each number individually, but with 6000+ contacts this can take a long time. I don't really want to change all the countries to the UK cause this will take away a search criteria to narrow down the client base. How do we change the country dialing code for England for the entire database?
12-16-2010 04:39 AM
12-16-2010 05:40 AM
Worth checking out KB 24720 http://tinyurl.com/27fe29a
Looks like you might be able to modify the registry to recognize the country and it's code.