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Changing Opportunity Record Manager cause application hang

Copper Super Contributor
Posts: 142
Country: USA

Changing Opportunity Record Manager cause application hang

[ Edited ]

Act! Premium Version 21.0.295.0, Update 3

Remote Database

This was NOT happening in v20

 

Client enters opportunity and needs to change record manager to another user.  Changes record manager and Act! hangs.  Have to close via Task Manager.  Reopen Act!

 

Opportunity is there and record manager is changed.

 

Tested entering new contacts, new opportunities without changing record manager.  Works.  Changing record manager on contacts works.  Appears to be only on opportunity records

 

 

Thanks!

Leanne Evans
sosoftsol@gmail.com
Nickel Super Contributor
Posts: 424
Country: United_Kingdom

Re: Changing Opportunity Record Manager cause application hang

This also happens using the v21 demo database with patch 4 that came out today. So it looks like Swiftpage will have to relaese another patch as soon as possible to fix the issue.

New Member
Posts: 25
Country: United_Kingdom

Re: Changing Opportunity Record Manager cause application hang

We are also seeing this issue when changing record manager for an opp. When you end task on act and reopen it has made the change though. We are on update 4 for V21 as well.

Copper Super Contributor
Posts: 103
Country: USA

Re: Changing Opportunity Record Manager cause application hang

I have a customer experiencing the same. Act! Premium v21 update 4.
Tested using remote database and network database. Crash/hang on reassign record manager.

Can we get a Swiftpage response on this please?
Twelve/Three Marketing, Inc.
Act! Certified Consultants
......Stephen Boulden
Twelve/Three Marketing, Inc.
P: 716.837.5727 x104
E: stephen@twelvethree.com
Silver Contributor
Posts: 1,794
Country: United_Kingdom

Re: Changing Opportunity Record Manager cause application hang

[ Edited ]

This was a problem in a release 3 or 4 issues ago and looks like it has crept back in.

Bronze Contributor
Posts: 1,331
Country: USA

Re: Changing Opportunity Record Manager cause application hang

[ Edited ]

This problem needs to be escalated. It is affecting many of my customers. It is critical

 

Patricia Egen
Certified ACT! Consultant, Trainer, Developer
www.egenconsulting.com
(423) 875-2652

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New Member
Posts: 25
Country: United_Kingdom

Re: Changing Opportunity Record Manager cause application hang

It's logged with swift page but they have no eta on a fix. A work around if you have the Web version installed is to make the record change using the Web interface as that works at the moment.
Highlighted
Silver Contributor
Posts: 1,794
Country: United_Kingdom

Re: Changing Opportunity Record Manager cause application hang

Just had a deeper look at this issue and is not the same as before and more serious. It has stopped one client who has just paid a large amount of money from adding new opportunities and allocating them from the sales office making the whole reason they use ACT useless.

 

We need a very timely fix to this issue please and a warning sent out to anyone considering updating to ACT V21 until it is fixed.

New Member
Posts: 25
Country: United_Kingdom

Re: Changing Opportunity Record Manager cause application hang

For anyone wanting to track this. The defect ID logged with SwiftPage is D-08791.  They are well aware of it.

Nickel Super Contributor
Posts: 424
Country: United_Kingdom

Re: Changing Opportunity Record Manager cause application hang

It would have been nice for someone from Swiftpage to have commented on this post and letting people know that they know about the issue!!

1 step forward 2 steps back come to mind..........