05-21-2010 03:27 AM
05-22-2010 04:37 AM
By V10, do you mean 10.03? There are differences in the way phone fields are handled for different builds
I haven't tried this, but give it a whirl and let me know...
Make sure you backup first!
10-18-2010 02:11 PM
I did this, but my problem is Act for some reason had internally associated the US country code to Spain, and if I did your indications this onley put again the number 1 in country code, in wich way can I change this?, the problem is I sincronize my Android phone trought companion link and put a numer 1 to all my contacts and i cannot call them without editing the phone number,
Have some one an idea to correct this?
10-18-2010 06:31 PM
07-29-2015 03:24 AM
I was checked the whole forum for any similar issues that I have, but couldn't find anything, so I'm asking here.
We are located in Lithuania/Norway, but we use the U.S. version of ACT, similarly to this situation where a person is using it in Spain. The problem is that ACT shows the country code for Norway as +1, and part of the country codes are translated into Lithuanian with a valid phone code, which is +47. Also, there's one more Norway with +47 as well, but the default is +1.
So we have:
(+47) Norvegija (which stands for Norway)
I have tried changing the country of "My Record" from Norway to Lithuania, and that worked for one user that I use, but did not help to another user that our Sales Manager uses. So I thought maybe there's some problem with user permissions?
The thing I want to figure out is if it's possible to edit the country codes themselves somewhere? Then I would just change them all to +47, and the problem would be solved.
07-29-2015 08:19 AM
Make sure that the country is set properly on the MyRecord of the user and on the record of the Contact.
07-29-2015 10:15 PM
Thank you for a quick reply!
So here's what we tried:
1. Setting the My Record to Norvegija (which means Norway in Lithuanian) sets the code to +47, which we need.
2. Creating a new contact and setting the country to Norvegija also gives +47, which is good.
3. However, what we would like to have is "Norway" instead of "Norvegija". All the other countries are in English, so I assume this has been customized by somebody.
So what we really need now is to rename "Norvegija +47" to "Norway +47". The problem that might arise is that we already have "Norway +1", so we probably would need to rename that as well to "United States +1", since +1 is the U.S. code.
I hope you understand what I mean; in essence, we need to change the records of the phone code database. Is there a way to do that?
Thank you so much!
07-29-2015 10:31 PM
07-29-2015 10:54 PM
There is a file called phone.fmt in the Act for Windows directory. You will either need to change that file or the registry entries for Microsoft's dialer. I haven't manually changed them so I'm not sure which one you need to change but I suspect you need to change phone.fmt.