06-19-2017 10:19 AM
I have not been able to log in under IE today. I can log in under Chrome but ACT! doesnt work properly under Chrome and I can upload the docs I need in history on any other browser besides IE. Anyone know why I cant get logged on via IE?
06-22-2017 02:46 AM - edited 06-22-2017 02:46 AM
Sorry to hear you can't get logged in using Internet Explorer, that must be frustrating!
Are you getting any error messages when you try to log in?
You've mentioned that you're using Act! Premium Web - is that hosted by yourselves or are you using our Act! Cloud service?
06-22-2017 03:02 AM
Can you let us know what version of IE you are using?
If earlier than IE 11 then check that Run in compatibility mode is selected. NB Not needed in IE11 and will cause problems if selected.
06-23-2017 01:59 AM
Do you have any other web browsers installed ie. Google Chrome?
While we recommend IE as the best supported browser, it can be helpful to try logging in using a different browser - this will help us narrow down whether this is a browser settings issue, or a database specific one.
I'd also recommend clearing out your Cookies & Website Data Cache. To do this in internet explorer simply follow the steps below:
06-23-2017 05:53 AM
Thanks Jon! I will try this.
ACT! does not fully function in any other browser beside IE unfortunately. I used to always use Chrome but when they did the latest update I could no longer add docs in history and this is a large portion of what I do. I logged a ticket then. The gentleman who helped me was able to duplicate the problem and let ACT know but it still doesn't work in Chrome, Firefox or Edge. That's the first thing I always try because I really cant stand IE. ACT is the only thing that I use IE for.
06-23-2017 06:17 AM
Thanks for the information here @ksdc414,
You're completely correct that it's only Internet Explorer that has full functionality for every feature - however testing to see if you're able to log in to other databases on other browsers will help us narrow down the cause, and hopefully find a fix to get you up and running with Internet Explorer.
Please let us know how you get on
06-26-2017 05:05 AM