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Cant Install Act! Internet Synchronization Service

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Astute Commentator
Posts: 53
Country: United States
Accepted Solution

Cant Install Act! Internet Synchronization Service

I am configuring a new office PC and have been running ACT! Premium on an older PC. I downloaded an installed ACT! Version 22.1.212.0 Update 4.

 

When I went to install the Act! Internet Synchronization Service I got an error ...

 

Please install IIS to continue with this installation. On Windows Server 2008 select Server Manager, Add Roles, then Web Server (IIS).

 

I am NOT running Windows Server. I am running ACT! standalone on my PC. I intend to sync with my laptop eventually.

 

I have Internet Sync Service installed and running on my current office PC. Any idea why I can't install it on my new PC?


Accepted Solutions
Solution
Accepted by topic author dennyp
‎01-13-2021 07:53 AM
Silver Super Contributor
Posts: 2,206
Country: United_Kingdom

Re: Cant Install Act! Internet Synchronization Service

Try this as not sure why this is not happening automatically.

 

Go to this file in your ACT Internet Sync Folder and right click and copy

 

Act.Internet.Synchronization.Service.UI

 

Now follow instructions below to add to your start-up programs

 

Add an app to run automatically at startup in Windows 10 (microsoft.com)

 

It should now start this program on start of windows.

View solution in original post


All Replies
Bronze Super Contributor
Posts: 1,670
Country: USA

Re: Cant Install Act! Internet Synchronization Service

If you have a stand alone installation and noting on the ACT host server, then you will be the host and your laptop will become the remote.

 

You can find the instructions in setting up a remote database by using help or you can read the knowledge base article:

 

How do I set up remote database synchronization in Act!? – Act! Knowledgebase

 

You will be syncing between the laptop and your desktop.

John Purdy
ACT! Premium V. 22.1.212.0 Update 4
HP ENVY 17m, 16GB, & Office 365, 32bit, 500GB SSD.
ACT CRM Advisor
Silver Super Contributor
Posts: 2,206
Country: United_Kingdom

Re: Cant Install Act! Internet Synchronization Service

Just to check that it is ACT Internet Sync and not ACT Network sync that you meant to install? Just checking.

 

I am confused like you with the message you are getting for Internet Sync as it should not be referring to Windows Server 2008 if it is hosted on Windows 10

Astute Commentator
Posts: 53
Country: United States

Re: Cant Install Act! Internet Synchronization Service

I didn't need to know how to set up the sync process. I have had that running for years on my current configuration. I am trying to set it up on a replacement host system and the Act Internet Synchronization Service wouldn't install.

Astute Commentator
Posts: 53
Country: United States

Re: Cant Install Act! Internet Synchronization Service

It was the Internet Sync process. I was also confused by the message.

New Member
Posts: 1
Country: USA

Re: Cant Install Act! Internet Synchronization Service

Silver Super Contributor
Posts: 2,206
Country: United_Kingdom

Re: Cant Install Act! Internet Synchronization Service

Very odd but just check it is the ACT internet Sync that came with V22

 

Also try the following and then try installing again

 

https://teckangaroo.com/enable-iis-windows-10/

 

Astute Commentator
Posts: 53
Country: United States

Re: Cant Install Act! Internet Synchronization Service

It was. I installed it from the setup.exe program in the install directory.

Astute Commentator
Posts: 53
Country: United States

Re: Cant Install Act! Internet Synchronization Service

I manually started IIS and Internet Sync did get installer - thanks.

 

I notice that the Act! Internet Sync Service is not starting up automatically when Windows starts. I don't see any option to enable auto start for it. And I don't remember doing anything special to autostart it on my old system. Any ideas on that? It starts fine manually.

 

Thank you.

Solution
Accepted by topic author dennyp
‎01-13-2021 07:53 AM
Silver Super Contributor
Posts: 2,206
Country: United_Kingdom

Re: Cant Install Act! Internet Synchronization Service

Try this as not sure why this is not happening automatically.

 

Go to this file in your ACT Internet Sync Folder and right click and copy

 

Act.Internet.Synchronization.Service.UI

 

Now follow instructions below to add to your start-up programs

 

Add an app to run automatically at startup in Windows 10 (microsoft.com)

 

It should now start this program on start of windows.