02-20-2017 06:26 PM
We're subscribed to the web version (v19 Premium) and running 220.127.116.11 Premium on the desktop (Windows 10). We have a requirement internally to make sure we have a current copy of the database on our network for the sake of business continuity and the value of the contact data itself.
I've been going back and forth with Act support, one email every day or three, and they're not being helpful or I'm failing to explain the problem, or both.
I'm able to pack up a copy of the database and download it and then restore/open it, but when I got to "sync now" I get an error message as shown below. Support keeps telling me to make sure incoming sync is enabled on the database, but that is not an option with the web version. What am I doing wrong and how can I quickly get this frustrating issue behind me? It seems like it's harder than it needs to be.
02-23-2017 07:28 AM