01-25-2016 03:39 PM
I have Act! Premium v 18
I have Outlook synced with Act, and have created a couple of email templates. However, when I go to send an email template to a contact, the loading screen pops up and then disappears without sending the email.
I got the same result when trying to run a Mail Merge: Went through all the options, then clicked finish....and nothing happens. No email received at email address of the selected contact.
I have tried running both Outlook & Act as Administrator and that made no difference.
01-26-2016 05:57 AM
01-26-2016 10:40 AM
Yes I have gone through the email setup twice - everything is selected correctly.
The calendar is synced and emails even attach to their contacts in Act if I send from Outlook. I just can't do any mail merges or send templates from Act.
01-27-2016 03:42 AM
01-28-2016 09:41 AM
Thanks for your response.
1. The issue does occur on all templates I've tried
2. I only have 1 database and 1 windows user
Tried the Redemption.dll solution - no effect. I haven't been able to send less than OR more than 25 emails via mail merge.
The Normal.dot file solutions seem to be for people whose Word software aren't showing the add-in. I have no issues with the add-in in Word, being able to edit templates etc.
I just attempted a mail merge, selecting a group of contacts. When I clicked Finish to send the Mail merge, I got the popup progress bar, but the bar stayed blank and then disappeared a moment later without sending any of the emails.
01-28-2016 10:00 AM
02-01-2016 04:44 PM
So I can send emails now by clicking on an email address.
But mail merge is not working, period.
Here's what happens:
1. Choose a contact
2. Go to "Write" tab and select "Email from template"
3. Select template, click OK
4. 1st time - Progress bar pops up, disappears without sending anything
2nd time - Progress bar pops up, does the "Merging 1 of 1", progress bar starts filling, and then...Act! crashes.
Always happens in that order.
Same happens when attempting mail merges with templates.
Happens with both new templates and the ones that came with Act.
02-01-2016 10:47 PM
Do you have an email address in the main email field?
02-02-2016 01:58 AM
If you have not done so run a repair in MS office, this often fixes odd situations like this and is well worth trying.
There is also a utility hiding in the installed ACT files called Act.Outlook.Repair which is worth running.
02-02-2016 09:26 AM
Ran both repairs.
Then opened up Act! and Outlook (both running as administrator). Sent off one email with template without any issues.
THEN I tried to do a mail merge to 30 contacts. Same problem as before - first time it does nothing, second time it starts to work and then crashes.
Then I tried to send just a single email again - same problem is back too.
So it managed to work once...but still broken.