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Cannot see the sent emails in the History tab

New Member
Posts: 1
Country: Switzerland

Cannot see the sent emails in the History tab

Hello,

I am connected using an admin account, when I send an email using Act premium 2013 to a contact, I don't see any trace of this mail in the history tab of the both accounts (in my history I only see the emails that I received in Outlook). I tried to send the email by the normal way (outlook) and by the MailMerge, and also

 

What I want to do is to keep a trace of the emails I send to my customers by using MailMerge.

 

Thanks for your replies

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Cannot see the sent emails in the History tab

Hello Bmoeri,

Welcome to the Sage ACT! Online Community!

 

It may be that the Sage ACT! Address Book has not been added to Outlook.  Review the instructions for adding the address book in this article: KB Article 23022

Greg Martin
Sage