Community
Showing results for 
Search instead for 
Do you mean 
Reply

Cannot reinstall network sync service

New Member
Posts: 1
Country: United_Kingdom

Cannot reinstall network sync service

Hi,
I'm trying to do a remove and reinstall of Act Premium 2012 on the server (as advised by support)
- Act uninstalled fine
- Network sync service uninstalled fine
- Rebooted server,
- Tried to install network sync service but it comes up as if the program is already installed (only gives option to repair or remove)
- Whichever I choose I get Error 1605: This action is only valid for products that are currently installed.
- Tried the manual remove detailed in article 19807
- Still the same

 

Any handy hints greatly appreciated

 

Ben

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Cannot reinstall network sync service

Hello Ben,Welcome to the Sage ACT! Community. Usually if you get this installer error, it means there are some registry keys that have not been deleted. In your Windows registry, look for and delete the following keys (in red), depending on your operating system:

 

32-bit operating system:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D3452C63-A75C-4663-87F3-7CE902C409A1}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{D3452C63-A75C-4663-87F3-7CE902C409A1}
 

64-bit operating system:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{D3452C63-A75C-4663-87F3-7CE902C409A1}

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{D3452C63-A75C-4663-87F3-7CE902C409A1}

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.