09-01-2009 02:55 AM - edited 09-01-2009 03:05 AM
ACT Premium 11 (2009) [11,1 HF3]
Cannot open shortcut to file after ACT! activity is closed
Please can anyone assist with a resolution to this issue... we are the largest ACT! Reseller / Developer in Southern Africa and the problem outlined below has the potential to disrupt the roll-out of several new projects. We rely on this feature to implement a reliable & affordable ACT! standard document management solution:
Create any activity and attach a shortcut to a file, e.g: meeting with a copy of the quotation enclosed. This quote document can be opened by clicking on the (in-line) attachment icon from within the customer's ACT! Activity tab or from the ACT! User's Task List window - and can even be short listed using ACT! Dashbaords displaying meetings...
After closing the activity, this file becomes unavailable, the attachment icon changes from a Shortcut icon to a File icon, and the error massage "There was an error opening the attachment. It may have been deleted by another user or been created on a database that does not synchronise attachments"
I await any feedback / suggestions...
Many thanks, Garrett
09-02-2009 06:28 AM
I wasn't able to reproduce the issue using the scenario provided. Is the issue specific to certain file types? Are the files local or a shared location?