07-07-2009 10:28 AM
I am currently using ACT 2009 Ver. 11 Premium
I have a database that was being used by a single user and it was working flawlessly. I was asked to demote the current user from"admin" to "manager" and create a new account for the administrator.
I created the new admin account and shared the database. Now I cannot log into act via the orignial user's account information or through the new admin account that I've created. I keep getting an error saying that the login information cannot be verified.
Any input will be greatly appreciated.
P.S. I have read KB 14150, but it didn't help.
07-09-2009 12:49 PM
Here are some options:
1) Delete preferences
See KB article 14770
Use KB 22879 if 14770 does not resolve
2) Try logging into the Demo database first
The Demo is named ACT(version#)Demo and the default location is C:\Documents and Settings\ACT\Act for Windows (version#)\Databases
Username is "Chris Huffman" with no password
If successful, then try logging into your database
3) Restore a backup of your database before you made the user changes.
Redo the changes, ensuring that you have documented the proper username and do not use a password.
If you need to create a password later, you can do some from File/Set Password
If these fail, then I would advise that you contact ACT! Support to reset your password by calling the number included with your support plan or at (800) 927-3989
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.