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Cannot find Database Supplemental files folder

New Member
Posts: 2
Country: USA

Cannot find Database Supplemental files folder

I'm running Act Premium 2010 in a domain environment with VPN.  Everyone that is local can access ACT without any problems.  I even have in the same building, two separate networks connected thru VPN and those people can access ACT just fine.  But when I try to have a remote office connect to ACT thru VPN, they get a login prompt, and when they login they get the message that it cannot find the database supplemental files folder.  This same user can logon to a PC at the local office and get into ACT fine.  I've checked everything on this post except for deleting the PAD file and recreating it because when I click on the ADF file it says it's already in use.  I guess I'll have to wait until everyone is off of it.  http://kb.sagesoftwareonline.com/app/answers/detail/a_id/19876  Any other suggestions? 

Silver Contributor
Posts: 1,813
Country: USA

Re: Cannot find Database Supplemental files folder

It's not an ACT problem, but a problem wthe windows or network security permissions your vpn user has when connecting accross the VPN

 

Take a look at How the person logs in to the network when they are outside of the office and make aure thier permissions and login are the same.

 

Here is an article that may help..The only setting that applies to your is Security of the Shared Folder or the part n Pad File Issues

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/19876/~/error%3A-%22cannot-find-database-su...

 

 

Open your pad file in notepad, You should get something like this

<?xml version="1.0" standalone="no"?>
<!DOCTYPE ACTDatabasePADFile>
<!--This file represents a Pointer to an Act Database or [PAD]-->
<ACTDatabase name="ACT2011Demo" host="MY OFFICE COMPUTER Name"   location="" type="SQL" />

 

on the client computer (the one going over the vpn, go to start, run and bype //=MY OFFICE COMPUTER NAME  does it bring up the server computer shared files?

 

If not, try replacing the ="MY OFFICE COMPUTER NAME with the IP address of the host computer.

 

if not, somethjing else going on.  

 

 

 

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 2
Country: USA

Re: Cannot find Database Supplemental files folder

Thanks for pointing me down the right path.  You're right, it's not with ACT, but with Windows.  In particular, I had to add the internal IP of my Server as one of the DNS servers on the remote machine.  Once I did that it worked.