12-18-2008 11:41 AM
I am an adminstrator in our main database. One of my employees, who is a standard user could not duplicate a record. It let him go through all of the steps, including entering in all of the new contact information, etc. and when it was complete and he moved to a new record the duplicate disappeared, even when you did I look-up. I also tried to search for it as well and could not find it. I tried to duplicate a record and it did the same thing to me? This has happened on several records. All of our records are assigned security, however I have any new records to be created as public records in the record creation settings.
Could someone please help! Thanks
12-21-2008 07:23 AM - edited 12-21-2008 07:23 AM
Part of your question confused me, specifically when you wrote "when he moved to a new record the duplicate disappeared". The "duplicate contact" function is designed to work within an existing contact record to create a new contact, not from a blank new contact record.
Did I misunderstand your question, or is he trying to duplicate a blank contact record?
12-21-2008 03:47 PM