01-03-2012 02:13 PM
We are running Act 2012 Premium Version 14.0.572.0, Hot Fix 2.
When I pull up an existing contact with a company name entered but where the company hasn't been created yet, then select "Create Company from Contact", I receive an error message that states "There is no company name for this contact. To create a company record from this contact, type a company name in the Company field."
I tried it on the demo database and it worked fine. I did a "Check and Repair" on our database, but it is still happening.
Any idea why? I tried Search but came up empty.
01-05-2012 06:41 AM
Thanks Greg, I tried each step and tested again after each one, but no luck. I didn't take the final step of creating an empty database and doing the export/import. I was hoping that someone would have a fix based on the specific problem and error message.
01-05-2012 06:53 AM
Go ahead and create an Empty Copy to see if it will even work, you can create the empty copy and then test creating a company before performing the import. If it won't create a company - the import won't fix it. If it will create a company, then the next step is the import.
This test assumes that you can create a new contact, move around in the program (calendar, task list, etc..) then come back that contact and it will fail to create the company. If you can create a company from a new contact, then this won't be an effective test.
01-05-2012 08:03 AM
OK, I created the empty copy of the db and did everything but the import. Created a new contact, saved it, moved around to other areas of Act, then came back to that contact. Tried "Create Company from Contact" and got the same error message. What does that tell me?
I appreciate your help.
01-05-2012 08:54 AM
The main thing that it tells us is that the Empty Copy/Import process won't resolve the issue.
Could the Company field have been changed? Or removed from the layout and replaced with a different field?
In the contact screen, right click on the Company field (data area, not the label) and see what is listed for 'Lookup xxxxxx'.
01-05-2012 11:52 AM - edited 01-05-2012 11:54 AM
Good thought, but unfortunately it hasn't been changed. We can still create new companies from the Company screen, and link contacts to a company so that they show up in blue underline. Just can't create companies from a contact, which is generally how we do it.
The big question is: what could trigger this error message if the company field is already populated and saved?
01-06-2012 07:31 AM
Hey there, If it's what I think it is. It really stumped me too. While in ACT Check your duplicate checking criteria under preferences. Make sure it's not empty.