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Cannot creat duplicate record

New Member
Posts: 13
Country: Australia

Cannot creat duplicate record

Sage ACT! Premium 2011 Version 13.0.401.0, Hot Fix 2

 

Hello Everyone,

 

My ACT has stopped creating duplicate records. When I try to do it the fields go blank momentarily then reappear fully populated with the record data and no duplicate is created. Was working yesterday!

 

Any thoughts?

 

Cheers,

 

Kurt

 

New Member
Posts: 13
Country: Australia

Re: Cannot creat duplicate record

UPDATE:

The problem is apparently intermittant. Currently everything is working fine.

 

Cheers

Tuned Listener
Posts: 26
Country: USA

Re: Cannot creat duplicate record

Now I am having the same problem.  I just updated to 2011, however, I left it in the "trial" mode until I have all my other folks up and running  --  and synced.  Not sure if this is a factor or not.  Anybody else have a like problem?

Bronze Elite Contributor
Posts: 2,548
Country: New_Zealand

Re: Cannot creat duplicate record

Are any of the fields that get duplicated set to require a  mandatory entry? 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


New Member
Posts: 13
Country: Australia

Re: Cannot creat duplicate record

Hi Graeme,

 

Yes, I have two mandatory fields.

 

Cheers,

 

Kurt

 

Bronze Elite Contributor
Posts: 2,548
Country: New_Zealand

Re: Cannot creat duplicate record

Remove the mandatory attribute and see if you still have the problem, I suspect that you won't.

Then make them mandatory again and reproduce the problem. When you get the duplicate record that is all blank, then fill the mandatory fields with data and hit refresh (F5 key) You will likely find the data appears in the rest of the fields.

 

  

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog