11-02-2010 03:09 AM
Sage ACT! Premium 2011 Version 13.0.401.0, Hot Fix 2
My ACT has stopped creating duplicate records. When I try to do it the fields go blank momentarily then reappear fully populated with the record data and no duplicate is created. Was working yesterday!
01-19-2011 03:41 PM
Now I am having the same problem. I just updated to 2011, however, I left it in the "trial" mode until I have all my other folks up and running -- and synced. Not sure if this is a factor or not. Anybody else have a like problem?
01-19-2011 04:52 PM
01-19-2011 07:55 PM
Remove the mandatory attribute and see if you still have the problem, I suspect that you won't.
Then make them mandatory again and reproduce the problem. When you get the duplicate record that is all blank, then fill the mandatory fields with data and hit refresh (F5 key) You will likely find the data appears in the rest of the fields.