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Cannot attach incoming emails from .mil addresses from Outlook

New Member
Posts: 2
Country: USA

Cannot attach incoming emails from .mil addresses from Outlook

Hi All,

 

I am working from an IT persepective attempting to help a business user.  They are using ACT! Premium 2011 13.1.111.0 Hotfix 1 on a Windows 7 64-bit machine.  Through Outlook 2010, he is unable to manually attach received e-mails into ACT! from two people, where both people have email addresses that end in ".mil". (name@domain.mil).  This works and has always worked fine for all other contacts he is able to attach them just fine, and if he sends the e-mail to a .mil  address, he is also able to attach.  Only incoming emails from .mil addresses will not attach.  Has anybody else ran into this issue?

Copper Contributor
Posts: 12
Country: USA

Re: Cannot attach incoming emails from .mil addresses from Outlook

AddIns-Tab.jpg

 

if you try with  Quick Attach..??

Juan Carlos Otero G.
ACT! Senior Specialist for Latin America
PRAXI SOLUTIONS INC - Sunrise - Florida - USA
juan.otero@praxisol.com
Copper Contributor
Posts: 69
Country: UK

Re: Cannot attach incoming emails from .mil addresses from Outlook

Hi dmarshall.

 

I cam across your issue from March.  I seem to have hit exactly the same issue today - with the same configuration:  We run Outlook 2010 and ACT Premium 2013 and a can't attach an email from a .mil address using the Outlook 'Attach to contact' add-in - the relevant contact is greyed out.  Did you find a solution, or have the problem verified?

 

Andy

New Member
Posts: 2
Country: USA

Re: Cannot attach incoming emails from .mil addresses from Outlook

Gyroman,

 

Unfortunately, this was never resolved.  It was a one off, so we were able to just work around it.

Copper Contributor
Posts: 69
Country: UK

Re: Cannot attach incoming emails from .mil addresses from Outlook

OK - thanks for the quick reply anyway.  We'll see if it all goes away tomorrow!