Community
Showing results for 
Search instead for 
Do you mean 
Reply

Cannot Email from 2009 Premier for Real Estate on 1 of 2 computers

Copper Contributor
Posts: 30
Country: United States

Cannot Email from 2009 Premier for Real Estate on 1 of 2 computers

I am using ACT Premium for Real Estate 2009; I have applied the Hotfix 11.1 to both computers.  Both have Outlook 2007.  Both are on Vista.  I open the ACT software on both by right-clicking the icon and selecting Run As Administrator.

 

When clicking on an email address in ACT on 1 computer, it immediately opens up a New Message in Outlook; on the other computer, it just freezes up ACT for about 60 seconds and does nothing.

 

I would appreciate any insight!

Moderator
Posts: 4,395
Country: USA

Re: Cannot Email from 2009 Premier for Real Estate on 1 of 2 computers

Hello,

 

On the machine with the issue, is Outlook closed or open at the time?  If its closed, trying opening Outlook first and then clicking on the email address.

Copper Contributor
Posts: 30
Country: United States

Re: Cannot Email from 2009 Premier for Real Estate on 1 of 2 computers

Yes, I have Outlook open when I try to send email from ACT.  I have also tried setting up Outlook with both a pop3 server as well as an Exchange server, doesn't seem to make a difference.  ACT just won't open a New Mail message.