07-10-2018 06:08 PM - edited 07-10-2018 06:09 PM
Using a ACT 20.1 Update 6 and Outlook 2016 running in 32 bit mode.
Strangely I can still manually attach emails from Outlook however when go into the Synchronization panel says I cannot access the file.
Follow is screen grabs of process:
Go to Tools.
Select Synchronize with outlook.
Select Outlook Synchronization Preferences, get the following message
07-10-2018 06:21 PM - edited 07-10-2018 06:22 PM
continuing from Part 1
after I try and change the file says cannot locate the file. but if you go to the last grab where I select tools and go to preference you can see the synchronization options appear to be correct and it is showing the PAD file. In short manual attaching is working in Outlook and also when i send an email it attaches. What is not working as a result of these issues is my ability to Synchronize contacts.
07-16-2018 11:28 AM
I suggest that you contact the Act! Support team directly...
Sales and Support Team: 866-873-2006 Monday to Friday 8:30 AM - 8:30 PM USA Eastern Time
Anyway, I can suggest the information in the following link ... CLICK HERE
The cause for this error message can be as follows:
07-20-2018 03:25 AM
If not done already Please try running ACT by right clicking on ACT icon and select Run as Administrator. It is looking like some sort of permissions problem so worth a try.