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Cannot Access Outlook Sync settings after upgrading to ACT V120.1.120.0 Upgrade 6

Accepted Solution Solved
Copper Super Contributor
Posts: 21
Country: Australia
Accepted Solution

Cannot Access Outlook Sync settings after upgrading to ACT V120.1.120.0 Upgrade 6

I am running Office 365 standalone database not connected to the cloud. 

 

After upgrading to  ACT V120.1.120.0 Upgrade 6 I can no longer access to Sync to Outlook setting in ACT.

 

All syncing has stopped and I cannot use the manual quick attach buttons.


Accepted Solutions
Solution
Accepted by topic author pgreening
Monday
Copper Super Contributor
Posts: 21
Country: Australia

Re: Cannot Access Outlook Sync settings after upgrading to ACT V120.1.120.0 Upgrade 6

had to fully  uninstall and reinstall both ACT and Outlook

View solution in original post


All Replies
Administrator
Posts: 1,312
Country: United_Kingdom

Re: Cannot Access Outlook Sync settings after upgrading to ACT V120.1.120.0 Upgrade 6

Try clearing your preference file (http://kb.act.com/app/answers/detail/a_id/14770 ) and then running through the email system setup, it may be that something has been configured incorrectly.
Copper Super Contributor
Posts: 21
Country: Australia

Re: Cannot Access Outlook Sync settings after upgrading to ACT V120.1.120.0 Upgrade 6

I tried resetting the Preference folder using both methods as well as reinstalling act and still not success.

Employee
Posts: 214
Country: USA

Re: Cannot Access Outlook Sync settings after upgrading to ACT V120.1.120.0 Upgrade 6

Can try a quick repair to Office

Click the Start button > Control Panel.
From Category view, under Programs, select Uninstall a program.
Click the Office Program and then click Change uptop

Select Quick Repair and run

Reboot pc and hopefully that helps

Solution
Accepted by topic author pgreening
Monday
Copper Super Contributor
Posts: 21
Country: Australia

Re: Cannot Access Outlook Sync settings after upgrading to ACT V120.1.120.0 Upgrade 6

had to fully  uninstall and reinstall both ACT and Outlook