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Can't update to Build 6

Tuned Listener
Posts: 56
Country: United States

Can't update to Build 6

I am trying to update from Act! Pro Version 20.1.120.0, Update 5 to Update 6. I ahvebeen able to download and run the update, but Act still reports that I am on Update 5.

 

I am running Act as an Administrator, and the update shuts the program down as expected, but the update does not apparently complete.

Nickel Elite Contributor
Posts: 619
Country: USA

Re: Can't update to Build 6

[ Edited ]

I also tried and this was my experience ... ( This test was in an Act! Premium 20.1 WEB )

 

The installer for the V20.1 PRO version is this ...  CLICK HERE

 

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1.jpg

 

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otra.jpg

 

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5.jpg

 

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6.jpg

 

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Anyway, it appears installed

7.jpg

 

Silver Super Contributor
Posts: 2,200
Country: United_Kingdom

Re: Can't update to Build 6

So far none of the update 6s have taken on any machine for any client.

Tuned Listener
Posts: 56
Country: United States

Re: Can't update to Build 6

I ran the update again. At the end I got a message saying the update had failed, but it looks as though teh update has completed successfully:

 

Capture.JPG

Silver Super Contributor
Posts: 2,200
Country: United_Kingdom

Re: Can't update to Build 6

Yes all are getting the failed message so no way of knowing what took and what did not even if version number updates.

 

Needs a fix.

Tuned Listener
Posts: 56
Country: United States

Re: Can't update to Build 6

If Swiftpage reads this forum, they REALLY need to issue a fix for this problem.

Tuned Listener
Posts: 56
Country: United States

Re: Can't update to Build 6

I should have phrased that better. They should fix the update problem whether they read this forum or not!

Administrator
Posts: 1,379
Country: United_Kingdom

Re: Can't update to Build 6

Hi All,

We're aware of this issue and tracking the cause - it doesn't happen in all environments. I'd appreciate if you could provide your Windows versions, as well as which version you are upgrading from so we can try to identify a resolution as quickly as possible!

Our testing seems to show that where the "About Act!" page is updated, the update has been applied correctly and the error message has been shown incorrectly.

Thanksm

Tuned Listener
Posts: 56
Country: United States

Re: Can't update to Build 6

I'm running Windows 10 64-bit.

 

Here's what About says:

 

Capture.JPG

Nickel Elite Contributor
Posts: 585
Country: Germany

Re: Can't update to Build 6

[ Edited ]

Is everybody aware of the fact that the update needs to be run under an Windows-Administrator with the parameter "Run AS Administrator"?

I have not had the problem with the "fail message" so far (& have done around 20 manual updates).

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de