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Can't uninstall Act, see the video I did

New Member
Posts: 30
Country: Canada

Can't uninstall Act, see the video I did

Hello,

 

I try to remove copmpletly Act! Premium from my computer but I can't .... I have not software in the control panel list... a when I try to install the same version I have this message error..... can you tell me how to uninstall completly by forcing or havinf special tools ?

 

 

www.infoconceptlc.com/pdf/message.avi

 

 

Employee
Posts: 8
Country: United_Kingdom

Re: Can't uninstall Act, see the video I did

Hello,

 

If you are still having issues removing Act from your computer, you may find this Knowledge base article helpful.

 

The article is in relation to Act V16 (Pro and Prem), but even if it is a different version you are using, the steps should be similar.

 

How to manually uninstall Act! Pro or Act! Premium v16

 

Hope this helps.

 

Have a great week

 

All the best

New Member
Posts: 30
Country: Canada

Re: Can't uninstall Act, see the video I did

[ Edited ]

I did a complete installation later today. on the Pro version.

 

After the installation, I did an uninstaIl of the software and I tried to install the Premium version and now I have this message

 

Here step by step message I have when I start the installation of ACT Premium 16.3 English Canada.

 

Now I was able to reinstall with the Pro version but I want to install the Premium version, it is an upgrade I can install because if I try to install the full version of ACT Premium it does not work, I have everything to install the Premium version (serial, auth code, etc.) but I have the message below;

 

I don't care I can remain on Pro version but I need serial number, auth code if someone can give me one because Premium serial number doesn't work on Pro version... I can exchange my serial number with Pro if possible with someone.

 

If possible I can give remote access to the computer because it's 2 months I break my head on this software

 

Untitled-4.jpg

 

Below is the messages I have if I try to install thr Premium version.

 

Untitled-2.jpg

 

Untitled-1.jpg

 

Untitled-3.jpg

Employee
Posts: 8
Country: United_Kingdom

Re: Can't uninstall Act, see the video I did

The errors you are getting there, all point towards some left over registry keys from a previous version.

 

If you have followed the article in the previous comment and it has not resolved the issue, could you provide some additional information:

 

- Act Full Version: (E.g. Act Premium V17.1.168.0 (Hotfix 1))

- Computer operating system: (E.g. Windows 7 Pro (Hotfix 1))

- SQL version: (E.g. SQL 2008 R2 Express)

 

If you have not yet competed the article in the above comment I would recommend going through that, then trying the reinstall and you should not have the issue any more.

 

All the best

New Member
Posts: 30
Country: Canada

Re: Can't uninstall Act, see the video I did

Premium 16.2 and I updrage to 16.3 Canada english

Windows Vista Business 32 bits

SQL 2008 R2 Express

Nickel Contributor
Posts: 249
Country: United_Kingdom

Re: Can't uninstall Act, see the video I did

try using the the ACT uninstaller from here to remove the registry

http://kb.swiftpage.com/ci/fattach/get/33076/0/filename/ACT_Uninstaller.exe

After re-booting check that nothing to do with ACT is left in  C:\Users\{User_Name}\AppData\Roaming\ACT folder  then install the premium version. 

 

New Member
Posts: 30
Country: Canada

Re: Can't uninstall Act, see the video I did

The files work for version 16.3 Pro or Premium to uninstal files ?

Nickel Contributor
Posts: 249
Country: United_Kingdom

Re: Can't uninstall Act, see the video I did

 Act! Pro, Act! Premium, Act! Premium (access via web) Version: 2007 and later 
http://kb.swiftpage.com/app/answers/detail/a_id/19338

New Member
Posts: 30
Country: Canada

Re: Can't uninstall Act, see the video I did

OK stay tune my computer reboot now.... come back in 5 minutes

New Member
Posts: 30
Country: Canada

Re: Can't uninstall Act, see the video I did

[ Edited ]

They don't solve the problem after making the execution of the link you gave me above.

 

I have the same problem , the second message error

 

Here the log file also  http://www.partage-fichiers.com/upload/m9kmr3tf