Can't sync remote version all of the sudden

[RachelHorizon]

I am getting an error message every time I try to Sync my remote database. Any ideas....I spend more time trying to figure out ACT errors than actually using ACT to grow my business. 

[juancarlosoterogarc…]

This sounds like a permissions problems on the server...  My suggestion is... Contact the support team by phone...  and allow them to take remote control of the server to receive synchronization without problems...

Best regards,

[Gary W]

Hi Rachel,

Sorry for the delayed response.
Is this error still occurring? Did you contact support?

[ch1p]

You can get this message if the user is made Inactive on the server.

[RachelHorizon]

Hi Gary,

Yes I managed to work out a block of time to call in and get this resolved. Thank you.