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Can't sync remote version all of the sudden

Copper Contributor
Posts: 81
Country: USA

Can't sync remote version all of the sudden

I am getting an error message every time I try to Sync my remote database. Any ideas....I spend more time trying to figure out ACT errors than actually using ACT to grow my business. 

 

 

sync error.png

Nickel Super Contributor
Posts: 346
Country: USA

Re: Can't sync remote version all of the sudden

This sounds like a permissions problems on the server...  My suggestion is... Contact the support team by phone...  and allow them to take remote control of the server to receive synchronization without problems...

 

Best regards,

 

Juan Carlos Otero
juancarlostero@icloud.com
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Can't sync remote version all of the sudden

Hi Rachel,

Sorry for the delayed response.
Is this error still occurring? Did you contact support?
Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Can't sync remote version all of the sudden

You can get this message if the user is made Inactive on the server.

Copper Contributor
Posts: 81
Country: USA

Re: Can't sync remote version all of the sudden

Hi Gary,

Yes I managed to work out a block of time to call in and get this resolved. Thank you.