One of our employees can't get into ACT anymore (error message below). I have the 2008 disk but we are using 2011 Premium. I can only assume 2011 Premium was downloaded (I have the reg. #). I tried to download from IE but it won't let me.
Below is a small piece of the error message:
<?xml version="1.0" encoding="utf-8"?> <Feedback> <!--Data provided by the Feedback form on error--> <Title>AutoSubmit_x0020_Issue</Title> <Feature>AutoSubmit</Feature> <Severity>_x0032_3</Severity> <Tier>Workgroup</Tier> <VersionFound>_x0031_3</VersionFound> <BuildFound>_x0031_11</BuildFound> <ErrorDescription> <Description>Microsoft.Practices.Unity.ResolutionFailedException:_x0020_Resolution_x0020_of_x0020_the_x0020_dependency_x0020_failed_x002C__x0020_type_x0020__x003D__x0020__x0022_Act.UI.ActApplication_x0022__x002C__x0020_name_x0020__x003D__x0020__x0022__x0022_._x0020_Exception_x0020_message_x0020_is:_x0020_The_x0020_current_x0020_build_x0020_operation_x0020__x0028_build_x0020_key_x0020_Build_x0020_Key_x005B_Act.UI.ActApplication_x002C__x0020_null_x005D__x0029__x0020_failed:_x0020_System.Runtime.Serialization.SerializationException:_x0020_Binary_x0020_stream_x0020__x0027_0_x0027__x0020_does_x0020_not_x0020_contain_x0020_a_x0020_valid_x
That error message (In short) says Resolution of the Dependency failed. There are many things that can cause this. Usually a resolution failure is caused by a corrupted preference file. I would start off by clearing the preferences for that user, on his computer.
The following KB article will detail the steps required to attempt this fix:
Thanks for the reply. Unfortunately the individual uninstalled ACT from his computer. I can't reinstall because I believe the current version of ACT was downloaded a few years ago and that was before I was here. I have the serial number. Any suggestions on how to reinstall? I do have the 2008 ACT disk.
Never mind. I got ACT back up and working on employee's pc! I was pulling my hair out and then decided to copy the ACT folder from my pc onto a flash drive. Copied the folder from the flash to the other pc. To my amazement it worked!
