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Can't reinstall ACT Premium 2011

New Member
Posts: 3
Country: USA

Can't reinstall ACT Premium 2011

One of our employees can't get into ACT anymore (error message below). I have the 2008 disk but we are using 2011 Premium. I can only assume 2011 Premium was downloaded (I have the reg. #). I tried to download from IE but it won't let me.

 

 

Below is a small piece of the error message:

 

<?xml version="1.0" encoding="utf-8"?>
<Feedback>
<!--Data provided by the Feedback form on error-->
<Title>AutoSubmit_x0020_Issue</Title>
<Feature>AutoSubmit</Feature>
<Severity>_x0032_3</Severity>
<Tier>Workgroup</Tier>
<VersionFound>_x0031_3</VersionFound>
<BuildFound>_x0031_11</BuildFound>
<ErrorDescription>
<Description>Microsoft.Practices.Unity.ResolutionFailedException:_x0020_Resolution_x0020_of_x0020_the_x0020_dependency_x0020_failed_x002C__x0020_type_x0020__x003D__x0020__x0022_Act.UI.ActApplication_x0022__x002C__x0020_name_x0020__x003D__x0020__x0022__x0022_._x0020_Exception_x0020_message_x0020_is:_x0020_The_x0020_current_x0020_build_x0020_operation_x0020__x0028_build_x0020_key_x0020_Build_x0020_Key_x005B_Act.UI.ActApplication_x002C__x0020_null_x005D__x0029__x0020_failed:_x0020_System.Runtime.Serialization.SerializationException:_x0020_Binary_x0020_stream_x0020__x0027_0_x0027__x0020_does_x0020_not_x0020_contain_x0020_a_x0020_valid_x

Moderator
Posts: 704
Country: USA

Re: Can't reinstall ACT Premium 2011

Spitney,

 

  Welcome to the Act! Community Forum!

 

  That error message (In short) says Resolution of the Dependency failed.  There are many things that can cause this.  Usually a resolution failure is caused by a corrupted preference file.  I would start off by clearing the preferences for that user, on his computer.

 

The following KB article will detail the steps required to attempt this fix:

http://kb.swiftpage.com/app/answers/detail/a_id/25865

 

Try this article, and let me know what happens.

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com
New Member
Posts: 3
Country: USA

Re: Can't reinstall ACT Premium 2011

Billy, 

Thanks for the reply. Unfortunately the individual uninstalled ACT from his computer.  I can't reinstall because I believe the current version of ACT was downloaded a few years ago and that was before I was here.  I have the serial number.  Any suggestions on how to reinstall?  I do have the 2008 ACT disk.

New Member
Posts: 3
Country: USA

Re: Can't reinstall ACT Premium 2011

Never mind.  I got ACT back up and working on employee's pc!  I was pulling my hair out and then decided to copy the ACT folder from my pc onto a flash drive.  Copied the folder from the flash to the other pc.  To my amazement it worked!