Can't reinstall ACT Premium 2011

[spitney]

One of our employees can't get into ACT anymore (error message below). I have the 2008 disk but we are using 2011 Premium. I can only assume 2011 Premium was downloaded (I have the reg. #). I tried to download from IE but it won't let me.

Below is a small piece of the error message:

<?xml version="1.0" encoding="utf-8"?>
<Feedback>
<!--Data provided by the Feedback form on error-->
<Title>AutoSubmit_x0020_Issue</Title>
<Feature>AutoSubmit</Feature>
<Severity>_x0032_3</Severity>
<Tier>Workgroup</Tier>
<VersionFound>_x0031_3</VersionFound>
<BuildFound>_x0031_11</BuildFound>
<ErrorDescription>
<Description>Microsoft.Practices.Unity.ResolutionFailedException:_x0020_Resolution_x0020_of_x0020_the_x0020_dependency_x0020_failed_x002C__x0020_type_x0020__x003D__x0020__x0022_Act.UI.ActApplication_x0022__x002C__x0020_name_x0020__x003D__x0020__x0022__x0022_._x0020_Exception_x0020_message_x0020_is:_x0020_The_x0020_current_x0020_build_x0020_operation_x0020__x0028_build_x0020_key_x0020_Build_x0020_Key_x005B_Act.UI.ActApplication_x002C__x0020_null_x005D__x0029__x0020_failed:_x0020_System.Runtime.Serialization.SerializationException:_x0020_Binary_x0020_stream_x0020__x0027_0_x0027__x0020_does_x0020_not_x0020_contain_x0020_a_x0020_valid_x

[bclark]

Spitney,

  Welcome to the Act! Community Forum!

  That error message (In short) says Resolution of the Dependency failed.  There are many things that can cause this.  Usually a resolution failure is caused by a corrupted preference file.  I would start off by clearing the preferences for that user, on his computer.

The following KB article will detail the steps required to attempt this fix:

http://kb.swiftpage.com/app/answers/detail/a_id/25865

Try this article, and let me know what happens.

[spitney]

Billy, 

Thanks for the reply. Unfortunately the individual uninstalled ACT from his computer.  I can't reinstall because I believe the current version of ACT was downloaded a few years ago and that was before I was here.  I have the serial number.  Any suggestions on how to reinstall?  I do have the 2008 ACT disk.

[spitney]

Never mind.  I got ACT back up and working on employee's pc!  I was pulling my hair out and then decided to copy the ACT folder from my pc onto a flash drive.  Copied the folder from the flash to the other pc.  To my amazement it worked!