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Can't login after upgrade to Version

New Member
Posts: 53
Country: United States

Can't login after upgrade to Version

[ Edited ]

ACT/Swiftpage hosts our database.


I get this error message when I login in "Session expired. The current user has been logged off. To begin a new session type your user name and password and then click Log on."


Our previous login link starts with "". Do we need a different link?



Mona Wolf


Nickel Elite Contributor
Posts: 619
Country: USA

Re: Can't login after upgrade to Version

Hello mwolf...


Finally did you solved your web access problem?


If you add to the end of your link  /m  allows you to enter by mobile?


Thanks for any idea that allow me to solve this WEB access problem after the provider of Act! Premium Cloud upgrated the installed version to the new V19 Premium WEB.


Best regards...

Juan Carlos Otero Garcia
Posts: 4,041
Country: United_Kingdom

Re: Can't login after upgrade to Version

Hi Mona,

I've sent you a PM with your database link. This should not have changed during the v19 upgrade.
Please let us know if you still can't log in.